Delivery & Return Policy
Delivery Information
Standard Delivery Time: Orders are typically delivered within 3 to 7 business days from the date of dispatch.
Shipping Coverage: We currently deliver across India only.
Free Shipping: Applicable on orders valued at ₹499 or above.
Shipping Charges: A flat fee of ₹99 is charged on orders below ₹499.
Order Processing Time: All orders are processed and dispatched within 1–2 business days.
Order Tracking
You can view your tracking information in the 'My Orders' section of your account once your order has been shipped.
Return Policy
At The Nutri Dry, we prioritize quality and customer satisfaction. However, due to the consumable nature of our products, returns are accepted only under specific conditions.
Eligibility for Return
A return request will be considered only if:
The product is sealed and unopened
And the issue falls under one of the following:
- You received a defective product
- The product is expired
- An incorrect item was delivered
Return requests must be submitted within 7 days of receiving the order.
Ineligible Returns
We do not accept returns if:
- The product has been opened or used
- The return is requested after 7 days of delivery
- The item was delivered correctly and in good condition
How to Request a Return
To initiate a return:
- Log in to your account and navigate to the 'My Orders' section
- Select the product(s) you wish to return
- Upload clear images of the product showing the issue (e.g., damaged, expired, incorrect)
- Submit your return request for review
You can monitor the status of your return in the 'My Returns' section of your profile.
Once your request is reviewed and approved, we will process either a replacement or a refund, based on the issue.