Frequently Asked Questions
Find answers to common questions about our products, ordering process, shipping, and more. Can't find what you're looking for? Contact us directly.
We use a gentle dehydration process that removes water content while preserving nutrients, flavor, and color. Our process doesn't involve any added preservatives, sulfites, or artificial ingredients.
Many of our products are certified organic. Each product page clearly indicates whether that specific item is organic certified. We're committed to expanding our organic offerings over time.
When stored properly in a cool, dry place in an airtight container, our products typically last 6-12 months. Once opened, we recommend consuming within 2-3 months for optimal freshness and flavor.
Refrigeration is not required, but it can extend shelf life. Store in a cool, dry place away from direct sunlight. For longer storage periods, refrigeration is recommended.
We process different fruits and vegetables in our facility, so cross-contamination is possible. Each product page lists potential allergens. If you have severe allergies, please contact us for more specific information about our processing methods.
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or check out as a guest, enter shipping and payment information, and confirm your order.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for online purchases.
You can modify or cancel your order within 2 hours of placing it by contacting our customer service team. After this window, orders are processed for shipping and cannot be modified or canceled.
Yes! We offer wholesale pricing for bulk orders. Please visit our Bulk Orders page to fill out an inquiry form, and our team will get back to you with pricing and options.
Standard shipping within India typically takes 3-5 business days. Express shipping options (1-2 business days) are available at checkout for an additional fee.
Currently, we only ship within India. We're working on expanding our shipping capabilities to international destinations in the near future.
Shipping costs are calculated based on your location and the weight of your order. We offer free standard shipping on orders over ₹1000. You can see the exact shipping cost at checkout before completing your purchase.
Yes, once your order ships, you'll receive a confirmation email with tracking information. You can also log into your account on our website to track your order status.
We accept returns of unopened products within 7 days of delivery. Please refer to our Refund Policy page for complete details on the return process.
If your product arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We'll arrange a replacement or refund.
To request a refund, contact our customer service team with your order number and reason for the refund. Approved refunds are processed within 5-7 business days to your original payment method.
Yes, we stand behind the quality of our products. If you're not completely satisfied with your purchase for any reason, please contact us within 7 days of receiving your order, and we'll make it right.
You can reach our customer service team by email at info.nutridry@gmail.com or by phone at +91 9984001117 during business hours (Monday-Saturday, 10:00 AM - 7:00 PM IST).
Currently, we operate exclusively online. However, you can find our products at select retail partners across India. Check our website for a list of retail locations.
Still Have Questions?
Our customer service team is here to help. Reach out to us through any of the methods below.