Warranty & Returns
Our Warranty Policy
At TheNutriDry, we stand behind the quality of our products. Our warranty and returns policies are designed to ensure your complete satisfaction with your purchase.
Product Quality Guarantee
All TheNutriDry products are backed by our quality guarantee. We guarantee that our products will arrive in good condition and match the description provided on our website. If your product doesn't meet these standards, we will replace it or offer a refund according to our return policy.
Return Policy
- Returns are accepted within 30 days of delivery.
- Products must be unused, in their original packaging, and in the same condition you received them.
- To initiate a return, please contact our customer service team with your order number and reason for return.
- Once your return is approved, we will provide instructions for shipping the item back.
- Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged or incorrect item).
Refund Process
After receiving and inspecting your return, we will process your refund. The time it takes for the refund to appear in your account depends on your payment method:
- Credit/debit card refunds typically take 5-7 business days to process.
- Bank transfers may take 7-10 business days.
- Store credit is applied immediately upon processing the return.
Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours of receiving your order.
- Provide photos of the damaged product and packaging.
- We will arrange for a replacement or refund at no additional cost to you.
Exchanges
We are happy to exchange products within 30 days of purchase. To request an exchange, please contact our customer service team with your order number and the item you wish to exchange.
Contact Us
If you have any questions about our warranty or return policy, please contact our customer service team at info.nutridry@gmail.com or call us at +91 9984001117.